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These Terms of Sale set out the Terms and Conditions on which we supply any of the products listed on our website to you.

By accessing our website you are agreeing to follow and abide by the Terms and Conditions set out below.

These Terms and Conditions are also applicable for items purchased directly from ourselves either by phone, email or in person. These may be revised by us at any time . 

Please read them carefully each time BEFORE ordering any products.

They also tell you what to do if there is a problem and other important information (also refer to our FAQs).

If you do not agree to these Terms of Sale you must not order any product through our site or from our Company.

Last updated: 12/09/22

ABOUT US is the website operated by Creative Wear & Embroidery Ltd. Company number 9121056 registered in the UK. Registered office is Unit 7 Northside Business Park, Hawkins Lane, Burton on Trent, DE14 1DB. VAT number is 202109177.


By following the ordering process on our website to create an order you are agreeing to pay in full before we process your order. If your order is accepted by us, payment will be accepted by a secure payment gateway (Pay Pal).  All prices are quoted in £GBP and VAT is shown where applicable.

Most items purchased from us directly by phone, email or in person are quoted without VAT which must be added at the appropriate rate.

Payment will be prior to or on collection unless payment terms have been previously set up/agreed (existing customers).

VAT at the current rate where applicable,  is added at Checkout when ordering online.

If your logo/text has been set up for embroidery, it must be paid for whether or not you proceed with your order.

All items ordered are subject to availability . We will inform you as soon as possible after receiving your order if, for any reason, the items you have ordered are out of stock or subject to delay.

If personalisation is required please allow 10-14 working days for completion of your order (following the approval of any  print/embroidery design).


If delivery is required, we will deliver your products to the delivery address given when you placed your order.

If any of the details or address you give are incorrect we will not be liable for any items which you do not receive as a result.

If we then have to redeliver your items to a different address this may incur a redelivery charge.

You may specify a different delivery address to your billing address in the ordering process.

We will make every effort to deliver your order on the specified day, however, we cannot guarantee delivery or accept liability as third party delivery services may have issues beyond our control.

A delivery charge is payable for postage/courier service.

If you do not receive your items after 14 working days please contact us and we will look into it for you.


You can also COLLECT your order for FREE from our Burton on Trent store, Unit 7 Northside Business Park, Hawkins Lane, Burton on Trent, DE14 1DB.

This COLLECT from Store option can be selected online at time of ordering. PLEASE NOTE :- We will contact you when your order is ready to collect. 


We will try to be accurate with our product descriptions and prices, however if a product or price error has been made by us we reserve the right to refuse or cancel any order and issue a refund.

Prices are subject to change.


Please be aware that colours may differ slightly from those shown on the website/catalogue. Sizes are given as a guide only and will vary across the brands. Please order the correct size as if decorated/personalised, items cannot be returned and must be paid for.

Provision of Samples

If you are able to call in to our shop we can usually get a size sample for you to try if you are unsure of your size. Please contact us to order this in for you if required. Samples will not be posted out unless you agree to pay postage for this service and for their return to us. 

Once recieved, all samples must be returned to us within 2 weeks,  in perfect condition, in the original packaging, otherwise we are unable to accept them back and you will be charged for these items. 


If you need to cancel an order for non-decorated items please do so as soon as possible within 3 working days and before your goods have been dispatched.  If the order has already been dispatched please follow the Returns policy below once you receive your item.

If you cancel your order but you still receive your items you must return the goods to us in perfect condition at your own expense within 28 days of delivery. If you fail to return them we will collect the Items and charge you the cost of collection. If items are damaged they must be paid for.

Personalised (embroidered or printed)  items cannot be cancelled or returned (see below).

We hope you will be satisfied with your purchase(s), if however you are not then please contact us within 3 days of receipt of your order to discuss .

We do not usually offer returns for the following reasons:-

  • Any personalised (embroidered/printed products)  – once decorated these cannot be resold by us so will not be accepted for return, this includes if you have ordered the wrong size.
  • If your item has been decorated but you have made a spelling mistake on your order
  • If you have approved a sample/design with a mistake in it and this has been used to create your decoration
  • Where damage has occurred to printed items which have been cared for incorrectly after purchase eg. washed at high temperatures/ironed/left on a hot radiator. (Washing instructions/advice are available to view on our website for printed items).
  • If you have changed your mind
  • If you have ordered the wrong size (we can usually offer a size sample before decoration, please ask)
  • If you have ordered the wrong colour.

If you wish to return an item due to an error on our part or if goods are faulty you must contact us within 3 days of receipt of your order. We will happily refund the full value of the item and postage costs, (NB. This does not include misspelling by you or an error on a sample/design approved by you.)

Please contact us by email at with an explanation of the problem/fault and we will do our best to help/replace your item.

If the item is accepted for return for reasons as above

  • It is your responsibility, if sending by post, to insure the value of the goods as we will not be responsible for items lost/damaged in transit. You can also return items in person directly to us  at our Burton on Trent store (see above).
  • All items must be unworn in perfect condition and in original packaging. Refunds will be made to the payment method used for the original purchase where possible.

Additional Terms and Conditions for Offers/Package Deals

• All garments are subject to availability
• Garments in any package deal/offer,  cannot be substituted/changed for alternatives
• Personalised (embroidered/printed) items are non-returnable
• Additional items will be charged at the current retail price
• Price includes (where stated) 1 printed or embroidered left breast size logo (up to 10 000 stitches).
• Additional logos will be charged at current retail price.
• Offer end date as stated.

Please read the conditions below before supplying your own garments.

  • If you wish us to print items you have purchased from elsewhere please read below.

    Working in the printing and embroidery industry, we understand why you may want to bring in your own garments for us to print or embroider. Please find below a little information so you can make an informed choice before having garments printed or embroidered with us to avoid any additional costs.

    Customer Supplied Garments 

    By choosing to leave your garments with us you agree that, should any mishaps occur during the decoration process, we cannot be held responsible for replacing the garment(s). Items purchased from us are tried and tested and able to be replaced,  customer supplied items are not and are occasionally liable to unforeseen issues during printing/embroidery so are left at your own risk.

    • All garments must be newunwashed and unworn

    • All packaging needs to be removed, eg. cardboard inserts, labels, stickers.

    • Garments may not be re bagged individually after decoration. If this is required additional charges may be applied.

    • Garments must be clear of debris that will affect the printing process such as dirt/cat/dog hair, etc.

    • Information of garment material is required. (eg. – 100% Cotton)

    • Not all garments can be printed/embroidered due to zips/pockets etc or simply because of the material.

Artwork Disclaimer

We will print the artwork you supply us. When uploading or emailing us any artwork you give Creative Wear & Embroidery Ltd full consent to print the artwork or designs.

You confirm that the artwork is yours to use, and/or free from copyright infringement and accept full responsibility if there is a breach of copyright infringement and will fully indemnify Creative Wear & Embroidery Ltd.

By emailing us or uploading artwork, and upon payment, you accept this artwork disclaimer in full.

Direct To Garment Printing – variance & white underlay condition

When placing an order for DTG printing you accept that this is  relatively new technology  and is dependent on ‘computer controlled output’.
Artwork files are checked by our print technicians for quality purposes, but ultimately a computer machine reads these colours and translates these colours into ink that gets jetted directly into the fabric. DTG output is, therefore, subject to variance. This means when printing the same design several times it may not appear as sharp on one garment as another.

Additionally, it may appear different on one garment to another garment due to colours and materials reacting differently to the inks. Sometimes small speckles of white underlay ink can be seen on dark garments, this is most often due to sub quality artwork.


The information on this website is the copyright of Creative Wear & Embroidery Ltd. Information may be copied eg. a link to our home page (, for the purpose of ordering only. Its content must not be used for any purpose or activity which is unlawful, illegal, fraudulent or harmful.

All terms and conditions above are subject to change without prior notice and are governed by English Law.